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Crisis Management - Step by Step
by Pete and Pam Wright
“In Chinese, the word crisis is composed of two characters. One represents danger and the other represents opportunity."
-John F. Kennedy, President
Quality special education services are intensive, individualized and expensive. Because parents want quality services for their children, parent-school conflict is normal, predictable . . . and inevitable.
helpEducators believe they are “the experts” in educating children. Some educators and service providers feel threatened by strong, articulate parents who are active advocates for their children. How do schools deal with perceived threats? Some schools try to limit parents’ ability to advocate for their children. Others try to intimidate parents by calling in the school board attorney.
In this article, you will learn how to manage a crisis with the school. We describe typical parent-school crises that cause parents to seek outside help. You will learn that a crisis has two sides: danger and opportunity. We will describe how to avoid common pitfalls and provide strategies you can use to weather a crisis. When you learn how to handle disputes, you may be able to resolve problems without retaining an attorney. Or you may consult with an attorney for advice.